Outlook cannot open the file because it is not associated with the default identity

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This topic contains 6 replies, has 2 voices, and was last updated by  Kerry Morris 3 months, 1 week ago.

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  • #4420 Score: 0

    Kerry Morris
    Moderator
    28 pts

    I have created an Outlook identity and whenever I am trying to open an email its show an error “Outlook cannot open the file because it is not associated with the default identity”. Please mention the reason and the solution for the error.

    #4424 Score: 0

    Eddie Thwan
    Moderator
    41 pts

    When you search any Outlook message in the spotlight then the resultant searched message consist the index of the message and it does not have the message body and show the error “Outlook cannot open the file because it is not associated with the default identity”. This error message may also show whenever Spotlight returns messages from an identity other than that of default identity.

    #4426 Score: 0

    Kerry Morris
    Moderator
    28 pts

    Hello Eddie,

    Thanks for your advice can you suggest me how can I fix the error?

    #4437 Score: 1

    Eddie Thwan
    Moderator
    41 pts

    Hi Kerry, There is multiple solutions are available to fix the error Outlook cannot open the file because it is not associated with the default identity.
    Follow the attached link.

    #4439 Score: 0

    Kerry Morris
    Moderator
    28 pts

    Hi,

    Attached link of the blog has described very well but I have one new query what is OLK14 and OLK15 files and how to open it in Windows OS.

    Thanks in Advanced!

    #4442 Score: 1

    Eddie Thwan
    Moderator
    41 pts

    Hello,

    OLK14 – It is a Temporary Identity File Created in Mac Outlook 2011 Version

    OLK15 – It is also a Temporary Identity File Created in Outlook 2016 Version

    And for opening the files in Windows OS you must use a third party tool named as OLK File Viewer.

    #4444 Score: 0

    Kerry Morris
    Moderator
    28 pts

    Thanks for the help I will use the tool later.

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