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Adobe Acrobat Pro DC Printing Error

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CM
Community Member
July 26, 2016
3 replies
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CM
Community Member
Member
6 pts
6

I am employing a document design program known as H. p Exstream design & Production for years. I recently installed Adobe acrobat professional DC and started getting this error message after opening a PDF.

The font is embedded (I checked) and it's solely giving the error on this font kind, as all the other fonts i'm using seem fine. The fonts i'm using are proprietary to the corporate. i'm not solely seeing this on PDFs created from my native workstation, however also on PDFs using my design created on the mainframe (zOS)

I have been using these fonts for over a year with no problems. May it's something in the font, or however the PDF is being created? It's causing some textual elements on the PDF to disappear.  I have read the past questions that are asked on this topic with no clear answer that has helped me.

OS = Windows 7 professional 64-bit

Asked July 26, 2016
3 Answers
Accepted Answer
Verified by Edwin J. Hoffer, Expert · Reviewed July 2016
EJ
Edwin J. Hoffer
Expert
892 pts
8

You can do this workaround: n1. Open the PDF file in acrobat n2. Choose the "Print as Image" (or may be "Image", or "Bitmap") checkbox in Printn3. AdvancednThen, print as PDF. nnAnother way to try and do a similar issue is to protect the file against hight-res printing: nThen print as PDF (this can force low-res printing). nnThis tip save me some docs… but in any case all the file content are 150 dpi downsampled.

July 26, 2016
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Mariya Beckham
Expert
734 pts
11

Hello BarrynI have read all that before. I don't need a workaround, I need these PDFs to work first time as they are sent to clients for viewing. I cannot ask clients to perform a workaround in order to view their statements.

July 26, 2016
DR
David Ross
Expert
651 pts
4

Everything I find points to the font being corrupt on your computer. Can you create the document on someone else's computer that has that font and at that point will it work?

July 26, 2016