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Hyperlinks are not working in Outlook

Henry Davidson ~ Modified: April 12th, 2016 ~ ~ 1 Minute Reading

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  • April 12, 2016 at 7:20 am #1908 Score: 0
    Henry Davidson
    Moderator
    31 pts

    Hello everyone,

    Since last two days the hyper-links are not working in Outlook and it is showing an error that include: “Your organization’s policies are preventing us from completing this action for you. For more info, please contact your help desk”. Kindly help me out.

    Any help would be highly appreciated.

    Kind Regards,

    Henry

     

     

    April 13, 2016 at 7:58 am #1911 Score: 0
    Kerry Morris
    Moderator
    34 pts

    Hi Henry,

    This error occurs when you’re using wrong text format (Rich Text format). To prevent this problem you’ll have to change the text format into HTML format and then try hyper-link in Outlook and then modify the text format.

    Changing the text format: Open a New Mail in Outlook >> select FORMAT TEXT from the Ribbon >> select Aa HTML

    Modifying the text format: click Modify… >> right click Hyper link >> Select New documents based on this template and click OK.

    Regards
    Kerry

    April 14, 2016 at 5:27 am #1916 Score: 0
    Barry Alllen
    Moderator
    25 pts

    Hi Kerry,

    I’m facing the same problem. My format text is already in HTML and I’ve also modified the format text as mentioned above but still no luck. So what next?

    Any kind of help will be surely appreciated.

    Thanks
    Barry

    April 20, 2016 at 6:39 am #1948 Score: 1
    Kerry Morris
    Moderator
    34 pts

    Hi Barry,

    Did you recently uninstalled the default browser or made any kind of changes like switching to other browser?

    If not, then please set a default browser in your system. You can set the default browser with the help of few easy steps. I have found an article about it http://www.en.pstemailrecovery.com/blog/microsoft-outlook-hyperlink-does-not-work.html

    I hope it will be helpful for you. For further assistance, feel free to ask.

    Regards
    Kerry

    April 21, 2016 at 7:18 am #1951 Score: 0
    Michael Scofield
    Moderator
    20 pts

    Hi Henry,

    Did the problem still persist?

    Follow the above steps as suggested by Kerry and if the problem still persist then first you must know the cause of this error. There may be one of the following cause of this error:

    1.) Wrong selection of text format.
    2.) If no browser is set as default in your computer.
    3.) If you receive this error after you’ve uninstalled Firefox/Chrome.
    4.) If you’ve not set the “in-built browser with your computer” as default before uninstalling any third web browser other than the browser configured with your computer (mostly IE).
    5.) If registry key is corrupted.
    6.) Windows DLL files.

    From 1.) To 5.) The solution is to follow the above mentioned steps and if the error is due to Windows DLL files then do the following steps:

    Step 1: First know how many types of DLL files are there in your Windows. Following are the list of Windows DLL files that are available in Windows:
    regsvr32 Shdocvw.dll (Some system use Shdoc401.dll instead)
    regsvr32 Oleaut32.dll
    regsvr32 Actxprxy.dll
    regsvr32 Mshtml.dll
    regsvr32 Urlmon.dll
    regsvr32 Shell32.dll

    Step 2: Close all the programs, click Start and type Run in the search box.

    Step 3: In the Run command box, type regsvr32 followed by a space and the file name (say regsvr32 shdocvw.dll) and click OK to save the settings.

    Note: If the problem still exist after follow the above steps then try to “restore your system”. Follow all the steps carefully, you’ll be able to see the hyperlinks in Outlook.

    Thanks & Regards
    Michael Scofield

    April 25, 2016 at 5:47 am #1975 Score: 0
    Henry Davidson
    Moderator
    31 pts

    Hello Kerry,

    Thanks for posting such a nice article. I tried “edit registry box” which is explained in the mentioned article and with luck it really helped me to get out from the issue that I was facing since last few months. Thanks again!

    Warn Regards,
    Henry

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