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Cannot access an email with attachment in Outlook

Kerry Morris ~ Modified: May 2nd, 2016 ~ ~ 1 Minute Reading

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  • May 2, 2016 at 10:27 am #2014 Score: 0
    Kerry Morris
    Moderator
    34 pts

    Hi everyone,

     

    When I’m trying to access emails with an attachment to preview excel files, it says: “This file cannot be previewed because there is no previewer installed for it”.

    Is this any kind of error in Outlook? and how to resolve this issue?

     

    Thanks,

    Kerry

    May 3, 2016 at 4:22 am #2019 Score: 0
    Michael Scofield
    Moderator
    20 pts

    Hi Kerry,

    This is happening especially after the December 8, 2015, update came for excel 2016. Well! Before some time, I was also facing the same issue, then I came to know about this update and after I updated my MS Office to the required version as per the December 8, 2015, my problem gets resolved.

    So on the basis of that, I would recommend you to go through this steps if you’ve not installed the latest updates. Here are the steps to update them:

    Open any MS Office application (Excel, Word or Outlook) >> click on File
    Click on Account >> click on Update Options >> click on Update Now


    Regards,
    Michael

    May 9, 2016 at 7:34 am #2053 Score: 0
    Henry Davidson
    Moderator
    31 pts

    Hi Kerry,

    The reason behind this issue could be due to the above reason or it due to incorrect value data in the registry related to the Excel previewer. To resolve this issue, modify the registry key by following the below steps:

    ● Click Start>> type Run under the search box and hit the Enter key >> In the Run command box, type regedit and hit the Enter key or click OK

    ●Locate and select the registry key by following the below mentioned path as per the system requirement.

    For Click-to-run installation of Outlook and Windows, locate to this path:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Windows\CurrentVersion\PreviewHandlers

    For MSI installation of Outlook (32-bit) on Windows (32-bit) or Outlook (64-bit) on Windows (64-bit), locate to this path
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers

    For MSI installation of Outlook (32-bit) on Windows (64-bit), locate to this path:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\PreviewHandlers

    ●After you’ve located to PreviewHandler, navigate to the variable of PreviewHandlers that is equal to “{00020827-0000-0000-C000-000000000046}”, and do the following:

    If it’s “Type” is not set as “REG_SZ” then right click the variable “{00020827-0000-0000-C000-000000000046}” and click delete.

    If it’s “Type” is set as “REG_SZ” then right click the variable “{00020827-0000-0000-C000-000000000046}” and click Modify.

    In the Value data, type Microsoft Excel previewer and click OK.
    Exit the Registry Editor.

    After following the above steps, start your Outlook and try to open attachment.

    Thanks & Regards
    Henry

    May 13, 2016 at 6:37 am #2073 Score: 0
    Kerry Morris
    Moderator
    34 pts

    Hi,

    First of all I would say thanks to both of you. Well! I understood the procedure what do I need to do to resolve the issue but I don’t understand that How can I make sure that whether I’m using Click-to-Run or MSI Installation for Outlook and Windows.

    Regards,
    Kerry

    May 14, 2016 at 6:08 am #2076 Score: 0
    Henry Davidson
    Moderator
    31 pts

    Hi Kerry,

    To check whether your Outlook and Windows have a Click-to-Run Installation or MSI installation: ●Go to the File tab in Outlook and click on Office Account.
    ●If there is Office Updates in the Product Information area, it means you’ve a Click-to-Run installation of Office 2016.
    ●If there is no any Office Updates in the Product Information, it means you’ve a MSI Installation of Office 2016.

    To know where to see the Office Updates. Find the following steps:

    Open your Outlook >> click on File >> click on Office Account >> click on Update Options >> there you’ll see Office Updates.

    Thanks & Regards,
    Henry

    May 16, 2016 at 8:53 am #2081 Score: 0
    Kerry Morris
    Moderator
    34 pts

    Hello Henry,

    Thank you for your sharp reply. Your steps has worked for me to resolve my problem by modifying the registry key. My Outlook is now working properly without showing the above error repeatedly.

    Kind Regards,
    Kerry

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