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Need help, Error: 550 5.7.705 Access denied, tenant has exceeded threshold

Michael Scofield ~ Modified: July 14th, 2016 ~ ~ 1 Minute Reading

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  • July 14, 2016 at 11:44 am #2472 Score: 0
    Michael Scofield
    Moderator
    20 pts

    I keep am receiving Non-Delivery Report which has ‘550 5.7.705 Access denied, tenant has exceeded threshold.’ written on it.
    Today is the first time I am receiving this error. please help .
    I need a solution asap.

    Thanks,
    Michael

    July 15, 2016 at 4:41 am #2487 Score: 0
    Barry Alllen
    Moderator
    25 pts

    Hi Michael,

    I would like to inform you that this message is usually received when you exceed the following parameters:

    Recipient rate limit: 10,000 recipients per day
    Recipient limit: 500 recipients
    Message rate limit (SMTP client submission only): 30 messages per minute

    Please check & reply.

    Thanks,
    Barry

    July 15, 2016 at 12:23 pm #2521 Score: 0
    Michael Scofield
    Moderator
    20 pts

    Hi Barry,

    Thanks for your reply. I have checked the things you asked me to.
    I am sure I have not sent the email to more than 100 recipients.
    Please help me further

    Thanks,
    Michael

    August 2, 2016 at 6:32 am #2895 Score: 0
    Barry Alllen
    Moderator
    25 pts

    Hi Michael,

    Sorry for the delayed reply.
    I came across this issue on the Microsoft forum.

    You could open a ticket with Microsoft on your issue.

    Please follow the below link to know about further troubleshooting:

    http://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook/cannot-send-any-email-550-57705-access-denied/eb44149c-58ee-4cf1-8c5c-9574a4b708b2

    Kindly let me know the status of your issue.

    -Regards,
    Barry

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