Henry Davidson

Do you have the browser service enabled?

Hi Kerry,

To check whether your Outlook and Windows have a Click-to-Run Installation or MSI installation: ●Go to the File tab in Outlook and click on Office Account.
●If there is Office Updates in the Product Information area, it means you’ve a Click-to-Run installation of Office 2016.
●If there is no any Office Updates in the Product Information, it means you’ve a MSI Installation of Office 2016.

To know where to see the Office Updates. Find the following steps:

Open your Outlook >> click on File >> click on Office Account >> click on Update Options >> there you’ll see Office Updates.

Thanks & Regards,
Henry

Hi Kerry,

The reason behind this issue could be due to the above reason or it due to incorrect value data in the registry related to the Excel previewer. To resolve this issue, modify the registry key by following the below steps:

● Click Start>> type Run under the search box and hit the Enter key >> In the Run command box, type regedit and hit the Enter key or click OK

●Locate and select the registry key by following the below mentioned path as per the system requirement.

For Click-to-run installation of Outlook and Windows, locate to this path:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Windows\CurrentVersion\PreviewHandlers

For MSI installation of Outlook (32-bit) on Windows (32-bit) or Outlook (64-bit) on Windows (64-bit), locate to this path
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers

For MSI installation of Outlook (32-bit) on Windows (64-bit), locate to this path:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\PreviewHandlers

●After you’ve located to PreviewHandler, navigate to the variable of PreviewHandlers that is equal to “{00020827-0000-0000-C000-000000000046}”, and do the following:

If it’s “Type” is not set as “REG_SZ” then right click the variable “{00020827-0000-0000-C000-000000000046}” and click delete.

If it’s “Type” is set as “REG_SZ” then right click the variable “{00020827-0000-0000-C000-000000000046}” and click Modify.

In the Value data, type Microsoft Excel previewer and click OK.
Exit the Registry Editor.

After following the above steps, start your Outlook and try to open attachment.

Thanks & Regards
Henry

You can go for Exchange Database(EDB) File size reduction by Defragmentation.
Use ESEUTIL /d filepath.edb Command for this.

Hi Kerry,

You can create noreply mailbox using powershell or Exchange Management Console.

get-mailbox noreply@mydomain.com

Run above command in PowerShell to create noreply emailaddress and mailbox to exchange server 2013.

To create it using EMC, follow below steps:
1) Create a user with no-reply and create password for that and check the checkbox “User cannot change password” and “Password never expired”.
2) Allow number of users by creating a Group to access this mailbox and send email using this mailbox.
3) Disable incoming messages to this to this mailbox.

Hi Barry,

Follow the steps as suggested by Michael and if the problem still persist then try to disable Add-Ins from Outlook. For your kind info, you must aware of those Add-Ins that may unnecessarily appear in Outlook, because sometimes these kind of Add-Ins related issues may also prevent Outlook from closing.

Below are the steps to know how to disable Add-Ins:

Start Outlook >> click on File.
Click on Options >> click on Add-Ins.
Look at the option COM Add-ins >> and click Go…
De-select all the checked boxes to disable Add-Ins and click OK.

Regards,
Henry

Hi Lincoln,

You should repair Outlook Data File(.pst) to get rid of hanging problem. There might be a chance of PST file corruption which is leading to hanging issue.
You should go below link to know about repairing Outlook PST file.
Repair Outlook Data file (.pst)

Hi Kerry,
Thanks for posting in SYSC

If you want to delete your previous emails then you can go for it but take backup first. To backup emails from outlook you can use its export feature, which will save all emails in PST file.

After successful backup, proceed for deleting emails.
Run Outlook and go to the View tab.
Now click on Reading Pane and click on Off. You can view below image for reference.

Make sure that all emails are organized as received according to date.
Now Select the first mail at a particular date from which all previous mails you want to delete.
After selecting the first emails for selected date Press Ctrl + Shift + End key to select all previous emails. After selection of all previous emails from selected date, right click of mouse button above selected mails and select Delete to delete all emails.
If all deleted mails goes to Deleted items folder then you can delete all emails from there by using same procedure.

I hope your problem will be resolved if you follow above described way. If you again find any hanging issue after deletion of mails then feel free to post about that.

Regards
Henry